HOW CAN WE HELP YOU?

Please complete the contact form and let us know how we can help you. Alternatively, email us at support@payflex.co.za or call us
on 010 444 0004.

Please note that our business hours are Monday – Friday
between 08h00 and 17h00.


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MERCHANT
Registration

If you’re a Merchant and would like to add payflex to your online store,
please complete the merchant application form and we’ll be in touch.

SHOPPER
Support

If you’re a Payflex shopper and require customer support,
please pop us an email, use live chat or complete the contact form below.

NEED HELP?

We’re here to make sure that your experience with Payflex is seamless.
If you can’t find the answer to your question here,
please email us on support@payflex.co.za.

What is Payflex?

Payflex offers the first truly free payment plan in South Africa. Check out with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately. And you pay the rest over 6-weeks at no additional cost (zero fees, zero interest*). * Default fees apply if you miss a payment.

How do I make a purchase online?

We’re sure you want the short answer – With ease!
When you’ve found the item you can’t live without – even if you’re not feeling too flush – click “add to cart” and head to the payment page (it’s the one that usually comes up after you add your info) and select Payflex as your payment method. If you’re a Payflex first-timer, we’ll need to do a painless assessment.

All we’ll need are a few personal deets like your name, email address, and ID number and our super-quick, awesome software will assess your application.

Our system works in real-time, so if everything checks out, you’ll be good to shop in less than a minute. You’ll have to agree on the instalment schedule and pay your first instalment. Then it’s business as usual, with the retailer preparing your goods for pick up or to be sent off.

Is there really no interest or fees?

That’s right and we’ll shout it from the rooftops!

THERE REALLY IS NO INTEREST OR EXTRA FEES. Simply put, we’re not like your traditional finance companies. We believe in giving you the choice to get it now and pay later! Pay your scheduled payments on time and you’ll pay the original price your item was advertised for. It does sound too good to be true, doesn’t it?

Well, it’s not. There’s only one time you would ever pay more … if you miss a scheduled payment, then sadly, we’ll have to charge a R65 (incl. VAT) default fee to cover our costs and a further R65 (incl. VAT) for every week the instalment is outstanding for a maximum of three (3) charges. So, to avoid the added drama, just make sure you have money in your account in advance of your scheduled instalment. We’ll email you in advance every time as a reminder.

What cards does Payflex accept?

You can use any Visa or Mastercard card (Debit, Credit or Cheque) to make a Payflex payment. It’s so simple.

Why wasn't my Payflex application accepted?

To take advantage of flexing the way you pay, you’ll need to meet our minimum requirements.

If you weren’t approved for a flexible payment plan then you may have a poor credit history, or no history at all. After all, we are giving you access to a free-spending plan, so our system will need to assess a number of factors to work out your spending limit.

Unfortunately, if you don’t meet them, you will be declined. It’s not that we’re being mean, just responsible. We actually have your best interests at heart, and we need to make sure our customers are all geared up to make payments on time.