Customer Support office hours
- Monday to Friday, 09:00 to 17:00
- Saturday and Sunday, 09:00 to 15:00 (No Phone Calls)
- Public Holidays, 09:00 to 13:00 (No Phone calls)
When submitting a query to the Payflex support team please ensure to provide all relevant details such as your ID number, Cell Number, Date of Transaction, Transaction Value etc. The more information you provide the quicker our team will be able to assist you.
If you're a Payflex shopper and require customer support, please pop us an email
or contact on
We're here to make sure that your experience with Payflex is seamless. If you can't find the answer to your question here, please email us on support@payflex.co.za.
shopper faqWhen submitting a query to the Payflex support team please ensure to provide all relevant details such as your ID number, Cell Number, Date of Transaction, Transaction Value etc. The more information you provide the quicker our team will be able to assist you.
For all Product and Order related queries (Deliveries, Cancellations, Returns, and Quality issues), kindly contact the Merchant you purchased from directly. Payflex does not deal with product related queries.
If you are an Existing Merchant with Payflex, please contact merchantsupport@payflex.co.za or contact your designated account manager directly.
Email usWe're here to make sure that your experience with Payflex is seamless. If you can't find the answer to your question here, please email us on merchant merchantsupport@payflex.co.za.
view faq
Please note that our business hours are Monday - Friday
between 08h00 and 17h00.
Log in to manage passwords, view customer order details and settlements, process customer refunds & returns and download transaction details for your accounting records.
LOG INOffice National now offers Payflex at selected online stores. Please select your closest store to ensure timeous delivery.