HOW CAN WE HELP YOU?

I'M A SHOPPER I'm a Merchant
submitting a Query

When submitting a query to the Payflex support team please ensure to provide all relevant details such as your ID number, Cell Number, Date of Transaction, Transaction Value etc. The more information you provide the quicker our team will be able to assist you.

Customer Support office hours
  • Monday to Friday, 09:00 to 17:00
  • Saturday and Sunday, 09:00 to 15:00 (No Phone Calls)
  • Public Holidays, 09:00 to 13:00 (No Phone calls)

Customer support

If you're a Payflex shopper and require customer support, please pop us an email
or contact on

Email us

SHOPPER FAQ'S

We're here to make sure that your experience with Payflex is seamless. If you can't find the answer to your question here, please email us on support@payflex.co.za.

shopper faq
Customer Support office hours
  • Monday to Friday, 09:00 to 17:00
  • Saturday and Sunday, 09:00 to 15:00 (No Phone Calls)
  • Public Holidays, 09:00 to 13:00 (No Phone calls)
submitting a Query

When submitting a query to the Payflex support team please ensure to provide all relevant details such as your ID number, Cell Number, Date of Transaction, Transaction Value etc. The more information you provide the quicker our team will be able to assist you.

Product and Order queries

For all Product and Order related queries (Deliveries, Cancellations, Returns, and Quality issues), kindly contact the Merchant you purchased from directly. Payflex does not deal with product related queries.

MERCHANT SUPPORT

If you are an Existing Merchant with Payflex, please contact merchantsupport@payflex.co.za or contact your designated account manager directly.

Email us

MERCHANT FAQ'S

We're here to make sure that your experience with Payflex is seamless. If you can't find the answer to your question here, please email us on merchant merchantsupport@payflex.co.za.

view faq

Please note that our business hours are Monday - Friday
between 08h00 and 17h00.

merchant portal

Log in to manage passwords, view customer order details and settlements, process customer refunds & returns and download transaction details for your accounting records.

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